SoHo IT have just implemented an online fault tracking system. From February 2008, all SoHo IT contract customers will be able to log a fault via the online SoHo IT technical support Helpdesk.

From 10th February 2008 all contract customers will be able to raise a fault ticket via the online members section.

By using your registered email address and your member password each customer can log into their own dashboard to keep a record of all their technical support issues.

Rather than emailing their IT support requests, SoHo IT are now encouraging all contract customers to log their faults via this online helpdesk. Our technical staff will be assigned the ticket automatically and this should allow SoHo IT to provide a quicker resolution to your problem. Our support team and the customer will have access to the ticket and both will be able to update and monitor the ticket from their dashboard.

Keeping all of our support tickets in one place will provide SoHo IT with a more efficient Helpdesk. This will benefit our customers as they will have a snapshot view of where their technical support hours are being used. - Ultimately, this will enable our clients to track how their money is being spent.

Currently, this online facility is only available to SoHo IT customers who have monthly maintenance contracts to support their IT infrastructure. We are looking at the possibility of deploying this feature to all our website visitors. - Giving all non-contract customers access to the technical expertise available at SoHo IT. - Information on this will appear in future news bulletins.

If you are a contract customer, click on the Support Desk to log your call.